Shipping

Tracklander offers subsidised freight rates Australia-wide on most items. This will come up automatically with your order on the cart. If you have a preferred courier just click “local pick up”, advise your preferred freight company and we will send it via them. If you have any further questions let us know and we will get right onto it.

Returns Policy

1.0 Acceptance of goods to be returned.

Tracklander will take back and credit the customer if:

1)  Tracklander is advised of the need to return  supplied goods within 7 days of receipt of said goods.

2)   Goods to be returned  are returned  in the original packaging, in a saleable condition, clean and complete.

3)   Tracklander has initially incorrectly supplied the goods and cannot supply the correct goods.

4)   Tracklander has incorrectly manufactured the goods and cannot repair or replace the affected item.

5) The customer accepts responsibility for the freight costs required to return the goods to Tracklander.

 

2.0 Rejection of goods to be returned.

Tracklander will not accept the return of goods if:

1)   The product has been fitted previously.
2)   The “End User” changes their mind and no longer requires the product.
3)   The product has been in the possession of the customer for more than seven (7) days and no notification has been given that the goods need to be returned.
4)   The product being returned  is superseded.
5)   The product is missing any components.

 

3.0 Replacement of stock:

Not applicable

 

4.0 What happens when:

• The goods arrive at Tracklander, but do not comply with point 1 of “Acceptance of Goods.”

1. i) Tracklander reserves the right to return by courier at the cost to the receiver any goods that have  been  returned   not  in  a  saleable  condition,  original  packaging  or  clean  and complete.

Unfortunately we are unable to refund Rhino-Rack Products purchased from Tracklander.

Custom Manufactured Products

Tracklander cannot accept custom made products for return. Should an item be faulty or incorrect due to the fault of Tracklander we will repair of replace the affected item free of charge under the terms of our 5 year guarantee.

All instances will be considered on a case by case basis. All credits raised will be paid by credit note.

Please remember- Claims are only accepted within seven (7) working days of receipt of goods.

 

Goods Return Procedure

To enable a fast processing of your claim, please ensure the following items have been addressed.

The goods being requested for return have been brought to Tracklander’s attention within the 7 day claim period. (Tracklander allows you seven days from receipt of goods to request a credit.)

• The goods to be returned meet the criteria in point 1.0 of the Tracklander Goods Return Policy

Please follow the procedure below prior to returning any goods.

1. Contact your Tracklander Sales consultant on 08 9451 0700
2. Your Tracklander Sales consultant account manager will discuss and advise you whether or not we are able to accept the goods for credit.
3. If approved for return, a Credit Return Authority (CRA) will be issued to you.
4. The goods may now be sent back to Tracklander with the CRA for immediate processing.

Please note:  If goods arrive back at Tracklander without the relevant authority, then we may not be able to provide you with a credit for the goods.

Please read the Return Policy carefully, we are more than happy to answer any questions that you may have.  Telephone 08 9451 0700