Privacy Policy
Last Updated: 29 July 2025
Tracklander Pty Ltd (ABN 58 009 418 759) (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What We Collect
We may collect the following information from you when you browse or shop on our website, create an account, or interact with us:
- Name, email address, phone number, billing and delivery address
- Account login details
- Order and transaction history
- Enquiries or customer service interactions
- Device, browser, IP address and usage behaviour via cookies or analytics
- Marketing preferences and activity
2. How We Collect It
Information is collected when you:
- Create an account or place an order
- Subscribe to our newsletter or marketing emails
- Contact us via phone, email, or online forms
- Interact with our website or advertising
3. Use of Information
Your information may be used to:
- Fulfil orders and provide customer support
- Verify identity and manage your account
- Send marketing communications (if opted in)
- Improve our products and website functionality
- Protect against fraud and enforce our Terms & Conditions
4. Payment Security
We use SecurePay to process payments securely. Your payment details are encrypted and handled by SecurePay directly. We do not store your full credit card information on our servers.
5. Third-Party Disclosure
We may share your information with third parties for essential business operations, including:
- Shipping providers
- Payment processors (e.g. SecurePay)
- Email marketing platforms (Klaviyo and Mailchimp)
- Analytics and ad platforms (Google, Meta, TikTok)
- Authorised Tracklander resellers (for fulfilment outside of Australia)
We do not sell or rent your personal data to any third parties.
6. Marketing and Retargeting
If you opt in to marketing, we may send emails via Klaviyo or Mailchimp with updates, offers and product announcements.
We also use retargeting tools such as Google Ads, Meta (Facebook/Instagram) and TikTok Ads to show you relevant content based on your browsing. You can manage your ad preferences via these platforms or your browser settings.
7. Account Security
You are responsible for maintaining the confidentiality of your account login details. If you believe your account has been compromised, please notify us immediately.
8. Data Storage and Protection
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Data is stored securely in password-protected and access-controlled systems. Some information may be stored or processed overseas via trusted cloud providers.
9. Access and Correction
You may request access to, or correction of, your personal information at any time by contacting us. We may require proof of identity before actioning your request.
10. Retention and Deletion
We retain your personal data only as long as required to fulfil our obligations, or as required by law. When no longer required, your data is deleted or de-identified securely.
11. External Links
Our site may contain links to external websites. We are not responsible for the content or privacy practices of those sites.
12. Changes to This Policy
This policy may be updated at any time. Changes will be published on this page with a revised “Last Updated” date.
13. Contact Us
Tracklander Pty Ltd (Jaram Fleet Equipment)
12 Railway Parade, Welshpool WA 6106
Email: sales@tracklander.com.au
Phone: 1300 303 680
Website: tracklander.com.au
